Feb 20 – 5 Key Stories From The Digital World

By February 20, 2019 Insight

1.  Walmart’s US e-commerce sales up 43% in Q4, thanks to growing online grocery business

  • Walmart attributed the strong e-commerce growth to the expansion of its grocery pickup and delivery businesses, and a broader assortment on Walmart.com…The company has been challenging Amazon, Instacart, Target’s Shipt and others on grocery.
  • Walmart’s grocery pickup service is available at more than 2,100 Walmart locations and delivery is offered at nearly 800. It expects to offer pickup at 3,100 locations and delivery at 1,600 locations by the end of fiscal year 2020
  • In November, eMarketer noted Walmart had overtaken Apple to become the No. 3 online retailer in the U.S., with Walmart (including its Jet and Sam’s Club brands) poised to capture 4 percent of all online retail by year-end.

2. The VR revolution is already here — and it isn’t gaming

  • The gaming market is worth a lot of money. Experts predict it’ll break $180 billion globally by 2022. And VR? Analysts say it’ll be worth $117 billion in the same timeframe.
  • Companies like Walmart and Verizon conduct employee training in VR. The military uses VR to prepare warriors for the battlefield, pilots for flight, and operators for remote deployment.
  • Virtual reality is a vessel for biometric feedback and psychographic analysis, a portal for emotional empathy response generation, and an entertainment platform that goes far beyond games

3. Elon Musk: Bitcoin Has ‘Quite Brilliant’ Structure, Paper Money is Going Away

  • Musk said that Bitcoin’s (BTC) structure is “quite brilliant” and that digital currency is “a far better way to transfer value than pieces of paper.
  • Musk stressed that “it would not be a good use of Tesla resources to get involved in crypto. We’re just really trying to accelerate the advance of sustainable energy.
  • Musk continued saying that cryptocurrency “bypasses currency controls […] paper money is going away, and crypto is a far better way to transfer value than pieces of paper, that’s for sure.”

4. 10 Ways AI & Machine Learning Are Revolutionizing Omnichannel

  • AI and machine learning are enabling omnichannel strategies to scale by providing insights into the changing needs and preferences of customers, creating customer journeys that scale, delivering consistent experiences.
  • AI and machine learning are enabling brands, retailers and manufacturers to more precisely define customer personas, their buying preferences, and journeys.
  • Gartner predicts that by 2025, customer service organizations who embed AI in their customer engagement center platforms will increase operational efficiencies by 25%, revolutionizing customer care in the process.

5. Estonia is running its country like a tech company

  • With the basic digital framework in place, it was time to build upon the online platform we had created: Now that our services were digital, our citizens could be, too.
  • Though the press has only recently been reporting on national identity programs, Estonians have had digital ID cards for nearly two decades.
  • Having a digital society has also fostered a culture of innovative tech companies. Our density of unicorns—roughly four per a million citizens—is impressive for a country which 30 years ago was painfully poor